Frequently Asked Questions
Q: Who operates your site?
A: Drygoods Design is owned and operated by Drygoods Design, LLC. We are woman/mom-owned and also work from a small storefront and our sewing + craft studio, make*do*mend, in the Pioneer Square neighborhood of Seattle, WA
Q: I really like your site design, where can I get the template or make one of my own?
A: Congrats you want to have your own site! We often answer this question and suggest you research which online platform makes the most sense for your intended business. Whether you choose an online, out-of-the-box solution or work with a web development firm, it's good to note that all outcomes with pros and cons. The photos and content are solely produced and owned by Drygoods Design, LLC.
Q: I am placing and order and it asks for my phone number. Why do I need to provide it?
A: While we rarely call customers, the phone number field can be crucial when or if an email is incorrectly provided, as well as required for international deliveries. It's especially important for those taking classes with us in case of emergencies or last-minute wait list calls.
Q: What forms of payment do you accept?
A: Our secure payment gateway offers the highest of security and at no time do we store your payment information. We accept Visa, Mastercard, American Express and Discover as well as Drygoods Design gift cards (you can enter the code on the back to redeem in the discount code section). You may also select PayPal as your method payment, however, we accept no responsibliity for the information stored with PayPal. Please email if there are any concerns with your PayPal account information.
Q: I just made my order, how long before it ships?
A: We make every effort to ship your order the same business day and no more than two business days after you order. You’ll receive an email to let you know it’s shipped too!
Q: Which shipping carriers do you use?
A: We currently ship with the US Postal Service (USPS).
Q: I need the fabric I ordered yesterday practically, ground service won’t do, can you expedite shipping?
A: Yes! We’re happy to expedite shipping at an additional cost. Please select the express shipping option at checkout.
Q: Do you ship internationally?
A: Yes, we love spreading the Drygoods Design love across the globe! USPS International Flat Rate is the service we've chosen based on cost and speed. While there's no tracking for orders of four pounds or less, it is the most affordable. About eight to 10 yards of quilting cotton or less equals four pounds. For orders that weight more than four pounds it is higher. Due to a recent increase in domestic and international shipping rates from the US Postal Service on January 22, 2013, Drygoods Design adjusted rates accordingly while still maintaining a discounted shipping experience for both domestic and international customers. Apologies for any inconvenience this might cause. We do remain committed to offering at least a $2 discount on the full international rates from the USPS for orders under four pounds.
Q: I don't live in the U.S. but I'd like to ship my purchase to a US address to save on shipping. Can I do that?
A: As long as you can wait to get your order when you visit or have your friend bring it to you, then yes, you can. Enter your billing information as usual and send us your shipping address via email. We will only capture the US shipping amount not the international amount. We do this often with our international customers who travel to the US and it seems to work well! You can also enter in the billing and shipping addresses separately.
Q: I live in Seattle or am willing to drive to Pioneer Square to pick-up my order. Can I do that?
A: Yes! We ship and fulfill straight from our Pioneer Square storefront location at 301 Occidental Ave S, Seattle, WA 98104. Customers are welcome to pick up their online orders during our regular business hours.
Q: What is your return policy?
A: Unless the mistake is Drygoods Design (i.e. you ordered blue and we send green), we do not accept returns for yardage of two yards or less. If the yardage is more than two continuous yards, we will accept the return with a 30% restocking fee. If there is a mistake on our part, please email us within 10 business days and we will send you a prepaid shipping label to send it back to us so we can send you the correct item.
Q: What about your return policy for Bread & Salt items and custom orders?
A: I want to do what I can to ensure happy customers. However, custom orders are not eligible for refunds due to the nature of the time and energy involved. All non-custom orders are eligible for refunds and exchanges as long as they are in selling shape (no wear and tear, use or other damage).
Q: What is your fulfillment and shipping policy?
A: All orders are fulfilled on site and by hand within 1 to 3 business days. We ship with USPS to ensure the most affordable and reliable shipping. We provide a tracking number whenever possible and accept no responsibility for the delivered condition of the item. However, if a package arrives damaged we will do what we can to help resolve the issue.
A: We take your privacy and protection of your information very seriously. At no time is your information shared with any third-party. We use it to keep you informed about Drygoods Design news, sales and other promotional items, with the goal to provide the best possible service. Your credit card information is not stored on our site or records past time of purchase. With the use of an account, that's at your discretion, you can store your shipping information for ease of use on future purchases.
Q: I found fabric I love but I am not sure how it looks in person, is there a way to be sure?
A: So happy you found something you like! You can always order a swatch and whenever possible, We’re happy to send an additional photo or two your way so you can get a better sense of the fabric’s true-to-life characteristics. If there is a difference between the online image and the fabric, we always try to add an image or make note that the color swatch provided by the manufacturer isn’t true to life. Our number one goal is to make buying online easy and helpful!
Q: Where do you get your fabrics?
A: Drygoods Design selects only the highest quality of fabrics, notions, packaging and lifestyle goods from top companies. We currently stock fabric and products from more than 30 companies.
Q: Are all the fabrics you sell machine washable?
A: While most of the quilting and home decor fabrics are machine washable, please make note of special care instructions included on the product page. Certain fabrics like the laminated cottons and oilcloth need only be wiped clean and are not suggested to be cleaned in a washer, however they certainly can be.
Q: What are the widths of your fabrics?
A: Standard widths for quilting and midweight cottons are 44” and home decor is 54”. Any exceptions to these widths are noted in the product description section for each fabric, in particular some of the oilcloth fabrics as well as Japanese imports.
Q: How long is a yard? Do you cut in continuous lengths?
A: A yard of fabric is 36 inches long. All fabrics are cut in continuous yardage, unless otherwise requested in an email before or after you submit an order (if after, please include your order number).
Q: Do you offer fat quarter selections?
A: Yes, we do in all quilting and midweight cottons. Home decor fabrics are by the yard and half yard. We also have select fabrics in our precut and bundle section. Please note that you would like it cut to a fat quarter when you select .25 yards in the cart notes.
Q: I would like to buy a particular fabric by the half-yard, is that possible?
A: Yes, it is! We sell in 1/4 yard increments!
Q: Where do you get the photos used on your site?
A: All photos used on our home page and product pages are either taken by Drygoods Design or directly sourced from the fabric manufacturers. Marketing photos are taken by Drygoods Design and many are by Rendy Tucker Photography.
Q: What about the photos used on your blogs and Pinterest?
A: The photos used on our blogs are either taken by Drygoods Design and/or our contributors or cited from the original source. Most of our homepage imagery was shot by Belathee Photography. If you feel that we’ve used an image in error, incorrectly or haven’t tracked down the original source accurately, please direct all your questions to email@example.com
Q: What about the content on your site?
A: With respect to the written content, it is created and owned by Drygoods Design. On the product pages we often try to add some flavor to what’s provided, if anything, by the fabric manufacturers.
Q: What about the content on your blogs?
A: All content is original unless otherwise cited to other sources. The goal of the blogs are to provide our customers with inspiration, both developed by us and what we find in our own quest, ideas, tips, tricks and other resources.